Uber opens ChatGPT Work to more than 30,000 employees, according to OpenAI. This extension highlights the organisational work that accompanies an agent connected to internal tools.
A pilot of 1,000 people precedes the rollout announced on 22 October by OpenAI. Uber now plans to give more than 30,000 employees access to ChatGPT Work. The agent runs in ChatGPT Enterprise and connects in particular to Google Drive, Gmail, Google Calendar and Slack. Document research, meeting preparation, presentations and data analysis are among the uses described.
A library, approved connections, training
The announcement specifies the support measures: an internal library of AI skills, approved integrations and dedicated training. These elements deserve as much attention as the number of accounts opened. A tool that operates across several applications engages the rules governing the circulation of information and the distribution of responsibilities between teams.
For a luxury house, the question arises very concretely when a single assistant can consult a collection file, prepare a sales presentation and retrieve an exchange with a supplier. Each task may be useful; bringing them together in a single environment requires deciding which pieces of information may meet. This situation is an example for analysis, not a use announced by Uber.
Measuring adoption beyond access
OpenAI and Uber indicate that they will communicate later on usage and measurable results. The press release therefore documents a large-scale opening, without demonstrating at this stage an economic return or consistent quality.
A useful assessment should distinguish equipped accounts, tasks actually entrusted and deliverables accepted. For a management team, time saved can only be assessed by taking checks and rework into account. The rollout gives access to a capability; the organisation must still establish under what conditions it produces usable work.
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